Exchange & Refund Policy

We hope you love your purchase! If not, here’s how we can help:

⏰ Timeframe

All requests must be made within 7 days of product arrival.

💳 Refunds

Refunds are only accepted for defective items.

Please return the item first; once verified, we’ll issue a full refund.

We cover the return shipping fee for defective items.

🔄 Exchanges (Size Only)

Exchanges are available only for size changes (same product).

Customers cover both return and re-shipping costs.

Exchanges depend on stock availability.

📩 How to Request

Email : lickandpromise.office@gmail.com

Instagram DM : https://www.instagram.com/lick.and.promise

LINE Official Account : https://lin.ee/KDNeHdl

within 7 days. Our team will guide you through the return process.

⚠️ Notes

Items must be unworn, unwashed, and with original tags.

Sale items are not eligible for refund or exchange.